# Seam Knowledge Base


## Customer Portal

- [How to Map Your Smart Locks to Your Listings in Customer Portal](https://help.getseam.com/articles/9811384437-mapping-devices-to-spaces)
- [Connecting Device Accounts in Customer Portal](https://help.getseam.com/articles/5795711119-connecting-device-accounts-in-customer-portal)
- [Backup Codes in Customer Portal](https://help.getseam.com/articles/4608070953-backup-codes-in-the-seam-customer-portal)
- [Troubleshooting Customer Portal](https://help.getseam.com/articles/9798738377-troubleshooting-customer-portal)

## Device Compatibility

- [Schlage lock compatibility with Seam](https://help.getseam.com/articles/5335499999-schlage-lock-compatibility-with-seam)
- [Igloohome lock compatibility with Seam](https://help.getseam.com/articles/7643406582-igloohome-lock-compatibility-with-seam)
- [Yale Lock compatibility with Seam](https://help.getseam.com/articles/9914832727-yale-lock-compatibility-with-seam)
- [Z-Wave locks and hub compatibility](https://help.getseam.com/articles/9856574453-z-wave-locks-and-hub-compatibility)
- [Wyze lock compatibility with Seam](https://help.getseam.com/articles/5609888380-wyze-lock-compatibility-with-seam)
- [Yale Home App: Compatible Devices](https://help.getseam.com/articles/1122959576-yale-home-app-compatible-devices)
- [Yale Access App: Compatible Devices](https://help.getseam.com/articles/6958581151-yale-access-app-compatible-devices)

## Troubleshooting

- [How do I renew my Salto KS voucher?](https://help.getseam.com/articles/9761530889-how-do-i-renew-my-salto-ks-voucher-purchased-through-a-third-party-vendor)
- [Why can't I see all my Ecobee thermostats when connecting to Seam?](https://help.getseam.com/articles/8349966735-why-is-my-ecobee-smart-thermostat-enhanced-not-appearing-in-my-seam-workspace)
- [Debug Avigilon Alta "This entrance does not have its own dedicated zone" warning](https://help.getseam.com/articles/3729029087-avigilon-alta-entrance-no-dedicated-zone-warning)

### Smart lock troubleshooting

- [Dormakaba Oracode Time Slot Configuration](https://help.getseam.com/articles/3198102890-dormakaba-oracode-time-slot-configuration)
- [Igloohome: Troubleshooting Device Online Status](https://help.getseam.com/articles/8376076170-troubleshooting-igloohome-bridge-offline)
- [Why am I getting "gateway busy" errors with TTLock devices?](https://help.getseam.com/articles/1723546974-why-am-i-getting-gateway-busy-errors-with-ttlock-devices)
- [Why am I getting bridge and hub connectivity errors for my Yale lock?](https://help.getseam.com/articles/7270149263-why-am-i-getting-bridge-and-hub-connectivity-errors-for-my-yale-lock)
- [Schlage Lock Showing Incorrect Lock / Unlock Events](https://help.getseam.com/articles/1772281273-schlage-lock-showing-incorrect-lock-unlock-events)
- [Lockly: Intermittent Connection Issues](https://help.getseam.com/articles/8173952880-lockly-intermittent-connection-issues)
- [Lock or Unlock Commands Failing on Lockly Locks](https://help.getseam.com/articles/4849311619-lock-or-unlock-commands-failing-on-lockly-locks)
- [Why am I seeing consecutive Device disconnection events?](https://help.getseam.com/articles/4472728277-why-am-i-seeing-consecutive-device-disconnected-events)
- [Resolving "Devices Connected to Another Account" Errors](https://help.getseam.com/articles/3917775508-resolving-devices-connected-to-another-account-errors)
- [Missing Lock/Unlock Events on Schlage Devices](https://help.getseam.com/articles/7360253798-missing-lock-unlock-events-schlage)
- [Why did my Nuki account disconnect from Seam?](https://help.getseam.com/articles/9641543194-why-did-my-nuki-account-disconnect-from-seam)

### Access code issues

- [Troubleshooting: Dormakaba Oracode Access Code Issues ](https://help.getseam.com/articles/8445616813-troubleshooting-dormakaba-oracode-access-code-issues)
- [How to Confirm an Access Code is Programmed on a Wyze Lock](https://help.getseam.com/articles/3911042643-how-to-confirm-an-access-code-is-programmed-on-a-wyze-lock)

### Thermostsats

- [Turning off Screen Lock on T5, T5+, or T6 Honeywell Thermostats](https://help.getseam.com/articles/1851848255-turning-off-screen-lock-on-t5-t5-or-t6-honeywell-thermostats)

## Connecting Your Devices

- [Connecting your Yale or August Account](https://help.getseam.com/articles/3880337443-connecting-your-yale-account)
- [Connect Visionline to Seam](https://help.getseam.com/articles/3087636476-connect-visionline-to-seam)
- [How to Identify Your Yale Service](https://help.getseam.com/articles/7825370437-how-to-identify-your-yale-service)
- [Why are my Nuki devices not showing up in Seam?](https://help.getseam.com/articles/4052962904-why-are-my-nuki-smart-lock-4-pro-devices-not-showing-up-in-seam)
- [Enabling Remote API Access for My2N](https://help.getseam.com/articles/4574459369-enabling-remote-api-access-for-my2n)
- [Understanding Yale's Smart Lock Services](https://help.getseam.com/articles/6502053647-understanding-yale-s-smart-lock-services)
- [Why is my Nuki device with Smart Hosting subscription not appearing in Seam?](https://help.getseam.com/articles/2826391489-why-is-my-nuki-device-with-smart-hosting-subscription-not-appearing-in-seam)
- [Brivo "Developer Inactive" Error](https://help.getseam.com/articles/6497125922-brivo-developer-inactive-error)
- [Connect your Lockly account](https://help.getseam.com/articles/2453353482-connect-your-lockly-account)
- [Setting Timezones for Ultraloq Locks](https://help.getseam.com/articles/3375083047-setting-timezones-for-ultraloq-locks)
- [How to Locate Your Brivo API Key](https://help.getseam.com/articles/7900508141-how-to-locate-your-brivo-api-key)
- [Schlage Devices Not Showing Up After Connecting Your Account](https://help.getseam.com/articles/2347933446-schlage-devices-not-showing-up-after-connecting-your-account)
- [TTLock Devices Not Showing Up After Connecting Your Account](https://help.getseam.com/articles/1834368613-ttlock-devices-not-showing-up-after-connecting-your-account)
- [Ultraloq - Devices not showing up](https://help.getseam.com/articles/3806028378-ultraloq-devices-not-showing-up)
- [Dormakaba Oracode Setup Guide](https://help.getseam.com/articles/7102622518-dormakaba-oracode-setup-guide)
- [Setting up Avigilon Alta with Seam](https://help.getseam.com/articles/5771135633-avigilon-alta-pin-code-setup)
- [Using Smart Tags with Salto KS](https://help.getseam.com/articles/6603571201-salto-ks-smart-tags)
- [Connecting Your Salto KS Site to Seam](https://help.getseam.com/articles/8316583038-salto-ks-setup)
- [Hotek: How to Find Your Room Numbers, Common Doors, and Encoders](https://help.getseam.com/articles/3707478101-hotek-how-to-find-your-room-numbers-common-doors-and-encoders)
- [Connecting Your Hotek System](https://help.getseam.com/articles/1255938709-connecting-your-hotek-system)
- [Dormakaba Oracode: Homeowner Sites Must Be Upgraded First](https://help.getseam.com/articles/4152467554-dormakaba-oracode-homeowner-sites-must-be-upgraded-first)
- [Why TTLock Brands (Sifely, Dusaw, 33Lock) Appear in Connect Webview](https://help.getseam.com/articles/3047550285-why-ttlock-brands-sifely-dusaw-33lock-appear-in-connect-webview)

## Industry Guides


### Vacation Rentals

- [Smart locks for properties with unreliable WiFi](https://help.getseam.com/articles/5035146264-hardware-recommendation-smart-locks-for-properties-with-unreliable-wifi)
- [Glass Door Lock Models Compatible with Seam](https://help.getseam.com/articles/5418561936-glass-door-lock-models-compatible-with-seam)

### Hospitality

- [Hotel PMS Integration Guide: Mapping Your Data to Seam](https://help.getseam.com/articles/7352163623-hotel-pms-integration-guide)

## Tutorials

- [Setting Up Customer Connections with Connect Webviews](https://help.getseam.com/articles/8312445562-setting-up-customer-connections-with-connect-webviews)
- [How do I remove a device from my Seam account?](https://help.getseam.com/articles/1021470346-how-do-i-remove-a-device-from-my-seam-account)
- [How long is event history stored for devices?](https://help.getseam.com/articles/6250857275-how-long-is-event-history-stored-for-locks)
- [How to Disconnect a Connected Account from Seam](https://help.getseam.com/articles/4964864528-how-to-disconnect-a-connected-account-from-seam)

## Console

- [How do I delete a workspace?](https://help.getseam.com/articles/6515729324-how-do-i-delete-a-workspace)
- [Creating a Production Workspace](https://help.getseam.com/articles/2939572374-creating-a-production-workspace)
- [How to Send Test Webhook Events](https://help.getseam.com/articles/4815752181-how-to-send-test-webhook-events)
- [How to Reconnect a Disconnected Account](https://help.getseam.com/articles/1829374459-how-to-reconnect-a-disconnected-account)
- [Reconnecting an Account in Console](https://help.getseam.com/articles/4842268374-reconnecting-an-account-in-console)
- [Removing a Connected Account](https://help.getseam.com/articles/6520084733-removing-a-connected-account)
- [Connecting a New Account](https://help.getseam.com/articles/7742016618-connecting-a-new-account)
- [Getting Support via the Chat Widget](https://help.getseam.com/articles/3304032349-getting-support-via-the-chat-widget)

## Seam API & SDKs

- [How do I track device counts using webhooks?](https://help.getseam.com/articles/7566800299-how-do-i-track-device-counts-using-webhooks)

## Access Grants

- [How Backup Access Codes Work with Access Grants](https://help.getseam.com/articles/3206768457-how-do-backup-codes-work-with-access-grants)


- [Making Your Yale Secure Lock Compatible with Seam](https://help.getseam.com/articles/4474988314-making-your-yale-secure-lock-compatible-with-seam)
- [Username Not Found or Login Errors in Sandbox Workspaces](https://help.getseam.com/articles/4724885691-username-not-found-or-login-errors-in-sandbox-workspaces)
- [Transferring Account Ownership When the Admin Is No Longer With Your Company](https://help.getseam.com/articles/4348649482-transferring-account-ownership-when-the-admin-is-no-longer-with-your-company)
- [Salto KS Lock Loses Access Code Support](https://help.getseam.com/articles/5098842588-salto-ks-lock-loses-access-code-support)
- [Why don't access codes set through Seam appear in the Kwikset app?](https://help.getseam.com/articles/8602149573-why-don-t-access-codes-set-through-seam-appear-in-the-kwikset-app)
- [How do I check if a Connect Webview was completed successfully?](https://help.getseam.com/articles/7350048504-how-do-i-check-if-a-connect-webview-was-completed-successfully)
- [Lockly Devices Not Showing Up After Connecting Your Account](https://help.getseam.com/articles/7143570407-lockly-devices-not-showing-up-after-connecting-your-account)
- [Understanding Salto KS Subscription Limits and User Capacity](https://help.getseam.com/articles/4676863980-how-to-setup-salto-instant-links-with-multiple-device-access)
- [How to Create an API Key](https://help.getseam.com/articles/2866918905-how-to-setup-url-expiration-handling)
- [Can I integrate Sifely smart locks with Seam?](https://help.getseam.com/articles/9183869189-can-i-integrate-sifely-smart-locks-with-seam)