Schlage Lock Showing Incorrect Lock / Unlock Events

Last updated: January 22, 2026

What's Happening

You may see lock events that don't match what actually happened—for example, a lock.unlocked event when you expected the lock to be locked. This usually happens after an incorrect PIN was entered on the lock.

Is My Lock Working Correctly?

Yes. Your lock is functioning as expected—the issue is with Schlage's event reporting, not the lock itself.

How to Fix It

Schlage recommends trying these steps:

  1. Replace the batteries – Fresh batteries can help resolve reporting issues.

  2. Remove and re-add the lock – Remove the lock from your Schlage account and set it up again.

Status

Schlage has confirmed this is a known issue and is actively investigating. We'll update this article when a fix is available.