Context

You have a Nuki Smart Lock with an active Smart Hosting subscription, but the device is not showing up in your Seam workspace. This can happen even when the device is a compatible model and the Smart Hosting service appears to be properly configured in your Nuki account.

Answer

This issue occurs when the Nuki service doesn't properly register that a device has an enabled Smart Hosting subscription, preventing it from appearing in the Seam API.

To resolve this issue:

1. Contact Nuki Support directly at b2b-support@nuki.io

2. Explain that your device has an active Smart Hosting subscription but is not appearing in the Seam API

3. Provide your device details and Smart Hosting subscription information

Nuki Support will be able to investigate and resolve the subscription registration issue on their end, which should allow your device to appear properly in your Seam workspace.