Prerequisites

• Hotek SMART software installed and running on a Windows PC

• Seam Bridge installed on the same machine as Hotek SMART (or on the same local network)

Step 1: Install the Seam Bridge

Install the Seam Bridge on the same computer running Hotek SMART. The bridge creates a secure connection between your on-premises system and Seam's cloud.

Follow the Seam Bridge installation guide to get started.

Step 2: Find Your TCP Port

Hotek SMART listens for PMS commands on a TCP port. The default is 10003. To confirm, open Command Prompt and run:

for /f "tokens=2" %i in ('tasklist /FI "IMAGENAME eq PMSServer.exe" /NH') do netstat -ano | findstr "LISTENING" | findstr "%i"

You should see output like:

TCP 0.0.0.0:10003 0.0.0.0:0 LISTENING 5712

Step 3: Connect via the Seam Connect Webview

1. Site Name — Enter a name for your Hotek site (e.g., "Hotel Marlin")

2. TCP Port — Enter the port from Step 2 (default: 10003)

3. If the Seam Bridge and Hotek SMART are on different computers, check the box and enter the IP address of the Hotek SMART server

4. Setup Instructions Email (optional) — Enter an email and we'll send instructions for completing setup

Step 4: Complete Setup

After connecting, Seam needs your room numbers, common doors, and encoder numbers. See How to Find Your Room Numbers, Common Doors, and Encoders for detailed instructions.

Troubleshooting