Lock or Unlock Commands Failing on Lockly Locks

If you're sending lock or unlock commands through Seam and the commands keep failing — even though your Lockly lock appears online — you may be encountering a known hardware-level error.

What you'll see

The error message returned is:

Lockly command execution failed (50072): fail

What to do

Error code 50072 indicates a hardware issue with the lock itself, not a connectivity or Seam configuration problem. You'll need to contact Lockly support directly so they can diagnose and address the issue.

Contact Lockly support at https://www.support.lockly.com/contact-us/