Transferring Account Ownership When the Admin Is No Longer With Your Company

If a former employee was the admin of your Seam workspace and you need to regain control of the account, we understand this can be a challenging situation. For security reasons, we cannot directly transfer admin privileges without proper verification.

Security Requirements

We cannot change the admin on a production workspace with real devices without contacting the original admin. This policy protects all customers from unauthorized account changes.

Recommended Solution

The best approach is to create a new Seam account and reconnect your devices:

1. Create a new Seam account using your company email address

2. Reconnect all your devices to the new workspace

3. Generate new API keys for your applications

4. Reconfigure any webhooks or event subscriptions

5. Update your application code with the new API keys and workspace credentials

Last Resort: Manual Ownership Transfer

If recreating your workspace is not feasible—for example, due to a large number of connected devices or complex integrations—we may be able to manually transfer ownership. This requires thorough verification and is handled on a case-by-case basis.

To request a manual transfer, please provide all of the following:

1. Proof of company ownership — Official business documentation, articles of incorporation, or verification via your company website

2. Credit card statements — Bank or card statements showing Seam charges to your company account

3. Written confirmation — A statement that the former employee is no longer with your organization

4. Account details — The email address of the former admin, your company's email address, and what you're currently using Seam for

Once we receive this documentation, our team will review your request and follow up with next steps. Please note that this process may take several business days and additional verification may be required.