Lockly Devices Not Showing Up After Connecting Your Account

The Problem

You've connected your Lockly account to Seam, but no devices appear. This typically happens when your lock hasn't been properly configured in the Lockly app before connecting to Seam.

Requirements for Lockly Locks to Work with Seam

For your Lockly lock to appear in Seam, two conditions must be met:

1. Your lock must be online — The lock needs to be connected to the internet through the Lockly app

2. "Sync with LocklyOS" must be enabled — This setting allows the lock to communicate with external systems like Seam

How to Verify Your Lock is Configured Correctly

Step 1: Check if your lock is online

1. Open the Lockly app

2. Select your lock

3. Check that there is a cloud-shaped icon on the top left. If it's there, your lock is connected to the internet.

If your lock is offline, follow the Lockly app's setup instructions to connect it to your WiFi network.

Step 2: Enable "Sync with LocklyOS"

1. Open the Lockly app

2. Select your lock

3. Go to lock "Settings" on the bottom right corner

4. Find the "Sync with LocklyOS" setting

   

5. Make sure it is enabled/turned on

After Completing Setup

Once both requirements are met:

1. If you haven't connected yet, proceed with connecting your Lockly account to Seam

2. If you already connected but devices didn't appear, disconnect your account and reconnect it

Your Lockly devices should now appear in Seam.

Still Having Issues?

If you've confirmed your lock is online and "Sync with LocklyOS" is enabled but devices still aren't appearing, contact Seam support with:

• The email address associated with your Lockly account

• The lock model(s) you're trying to connect

• Screenshots showing your lock is online and "Sync with LocklyOS" is enabled