Understanding Salto KS Subscription Limits and User Capacity

Last updated: February 16, 2026

When integrating with Salto KS sites through Seam, you may encounter subscription limits that restrict the number of users that can be created on a site. This article explains what these limits are, how to identify when you're approaching them, and what steps to take when you hit capacity.

What Are Salto KS Subscription Limits?

Salto KS sites have subscription-based capacity limits that determine how many user accounts and access credentials can be created and maintained. These limits are tied to your Salto KS subscription tier and are enforced at the site level.

Important: Each access credential you create typically counts as one user toward your subscription limit.

This includes:

  • Access grants (time-bound access permissions)

  • Access codes (PIN codes for keypads)

  • Mobile keys (digital credentials in mobile apps)

Warning Signs: How to Know You're Approaching the Limit

You'll see this warning when approaching your limit:

warning.salto_ks_subscription_limit_almost_reached

What Happens When You Hit the Limit

  • Failed access creation: New access grants, codes, or mobile keys will fail to create

  • Service disruption: Guests or residents may be unable to receive access credentials

  • Integration errors: Your property management system may display errors

Solutions

1. Clean Up Inactive Users

Delete expired or unnecessary access credentials:

  • Past guests whose checkout dates have passed

  • Expired access grants or codes

  • Test or duplicate credentials

2. Upgrade Your Subscription

Contact Salto KS support to upgrade to a higher capacity tier.

3. Implement Automated Cleanup

Set up processes to automatically remove access credentials when no longer needed (e.g., after guest checkout).

4. Avoid Unnecessary Reconnections

Reconnecting your account won't increase capacity and may require manual reassignment of locks to units.

Best Practices

  • Monitor proactively: Track your active user count relative to your limit

  • Automate cleanup: Remove credentials automatically when access periods end

  • Plan ahead: Upgrade before hitting the limit, especially for high-turnover properties

Need Help?

If you're experiencing subscription limit issues with your Salto KS integration, contact Salto KS sales team to discuss your subscription options or reach out to your access provider for assistance with user management strategies.